Account Administration

Question Where can I view and manage the devices for my account in the MAXcore portal? Answer   The Device page will display all of the devices built in the group.  The name of the device will appear in blue text with basic information following... Read More

Question Can I change the on-hold music? Answer With the MOH tab, you can provide custom music files or download from a library of music files to play for your callers.  The MOH can be uploaded using the  button.  Uploads must be; aac, m4a, mp3 or... Read More

Question What is a hunt group? Answer   The hunt groups tab displays the existing hunt groups and extensions assigned to each.  From here you are able to create hunt groups using the  button.  If a hunt group exists, the  can be used to edit... Read More

Question How do I create an auto attendant? Answer Pressing the  under the Auto Attendant tab will bring you to the Create New Auto Attendant page.  All of the information with a * is required to create the Auto Attendant.     Base... Read More

Question How do we force our Hunt Group to a closed state during open hours in case of an emergency or another situation? Answer To force your Hunt Group to a closed state during open hours in case of an emergency or another situation, you can use... Read More

Question How can I block numbers from calling into my organization? Answer The Blacklist tab displays the phone numbers which are blocked from calling inbound to any of the numbers within the group.  These can be added by clicking the  button. ... Read More

Question How to change the schedule for our Auto Attendant? Answer To change the schedule for your Auto Attendant, you can use the following steps: Log into the MAXcore 2.0 portal with the your admin credentials. After login, the admin will be... Read More

Question How can I manage users in the Web Portal? Answer The Users option will take you to the User Management page.  This page displays the list of users that are in the selected group.  You can view and edit the Name, Email, Role, Status, and... Read More

Question How do I get support after regular business hours? Answer With Vantage Communications, we offer 24-hour support 7 days a week.  Our Customer Concierge team can be contacted via phone in two ways: Dial 611 from your Vantage phone Call ... Read More

Question Where can I find a display of all of the messages that were sent and received between another SMS enabled phone number and yourself? Answer From the SMS Log page you can press  to open the Conversation page which will display all of... Read More