Glossary of Terms
Glossary is usually defined as an alphabetical list of technical terms in some specialized field of knowledge. This knowledge base glossary provides a collection of knowledge base documents that define many technical terms. These terms are arranged alphabetically, but you can quickly jump to a specific term by selecting its first letter from the index of the knowledge base glossary below.
MCC
MAXcallcommand
SIP
Session Initiation Protocol
VCC
Vantage Contact Center
VoIP
Voice over Internet Protocol