How do I get support after regular business hours?
Question
How do I get support after regular business hours?
Answer
With Vantage Communications, we offer 24-hour support 7 days a week. Our Customer Concierge team can be contacted via phone in two ways:
-
Dial 611 from your Vantage phone
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Call (800) 493-3750 from any phone
For assistance with after-hours issues and requests, press option 2 from the main greeting.
Our on-call support team will be automatically notified of your request for assistance. Our goal is to respond to your message within 20 minutes.
Customer care e-mail is monitored regularly; however, for after-hours assistance you must provide details regarding your request via the emergency voicemail option.
Applies To
- MAXvoice
- MAXcallcommand