How do I get support after regular business hours?

Question

How do I get support after regular business hours?

Answer

With Vantage Communications, we offer 24-hour support 7 days a week.  Our Customer Concierge team can be contacted via phone in two ways:

  1. Dial 611 from your Vantage phone
  2. Call (800) 493-3750 from any phone

For assistance with after-hours issues and requests, press option 2 from the main greeting.

Our on-call support team will be automatically notified of your request for assistance.  Our goal is to respond to your message within 20 minutes.

Customer care e-mail is monitored regularly; however, for after-hours assistance you must provide details regarding your request via the emergency voicemail option.

Applies To


Article ID: 28
Created: Thu, Aug 20, 2020
Last Updated: Thu, Jan 28, 2021

Online URL: https://help.maxcore.io/article-28.html