MAXcallcommand

Question How do I Make Myself Available/Unavailable for the Vantage Contact Center (VCC)? Answer Available To make yourself available in the queue, click on the text Available found at the upper-right corner of the screen.  Marking yourself as... Read More

Question How do I Activate Adobe Flash Player for Vantage Contact Center (VCC)? Answer If signing into VCC and you are prompted with a warning similar to "This content requires the Adobe Flash Player," the following steps can be done to enable Adobe... Read More

Question How Do I Join a Queue to Answer Calls in the Vantage Contact Center (VCC)? Answer First, refer to the article "How Do I Sign Into the Vantage Contact Center (VCC)?" to sign into the Vantage Contact Center (VCC).  Once signed into VCC, you... Read More

Question How do I use the MAXcore Web PHone? Answer In order to use the Web Phone, we must first ensure that it is enabled once you have signed into the MAXcore Web Portal. Enabling the Web Phone in the MAXcore Web Portal Once signed into the... Read More

Question What information can I find under my queue's details? Answer The Queue Details page contains information regarding the queue.  It also contains a schedule section where a schedule can be configured for the specified queue.  All... Read More

Question How Do I Sign Into the Vantage Contact Center (VCC)? Answer On a Web Browser of your choice, sign into https://customerid.vantageip.com:9443/callcenter-web/vcc/home.do Where it says customerid, you’ll use the Customer ID provided on... Read More