How do I Make Myself Available/Unavailable for the Vantage Contact Center (VCC)?

13 Thu, Jul 30, 2020 MAXcallcommand

Question

How do I Make Myself Available/Unavailable for the Vantage Contact Center (VCC)?

Answer

Available

To make yourself available in the queue, click on the text Available found at the upper-right corner of the screen. Marking yourself as available while joined in a queue will allow you to receive calls

Unavailable

To make yourself unavailable in the queue, click on the Dropdown Box with the text Reason Code inside. Select one of the many options to put yourself in an unavailable state

Applies To

MAXcallcommand

vcc MAXcallcommand

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