How do I Make Myself Available/Unavailable for the Vantage Contact Center (VCC)?
Question
How do I Make Myself Available/Unavailable for the Vantage Contact Center (VCC)?
Answer
Available
- To make yourself available in the queue, click on the text Available found at the upper-right corner of the screen. Marking yourself as available while joined in a queue will allow you to receive calls
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Unavailable
- To make yourself unavailable in the queue, click on the Dropdown Box with the text Reason Code inside. Select one of the many options to put yourself in an unavailable state
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Applies To
Article ID: 13
Created: Thu, Jul 30, 2020
Last Updated: Thu, Jul 30, 2020
Online URL: https://help.maxcore.io/article-13.html