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<title>Home - All Categories - MAXvoice  - Account Administration  </title>
<link>https://help.maxcore.io/category-8.html</link>
<description>This RSS Feed contains Articles of Category in the knowledge base. You can click on the title to view its content.  (https://)</description>
<item>
										<guid>https://help.maxcore.io/article-26.html</guid>
										<title>How can I reset my user password from the MAXcore 2.0 portal login screen?</title>
										<link>https://help.maxcore.io/article-26.html</link>
										<description><![CDATA[Question How can I reset my user password from the MAXcore 2.0 portal login screen? Answer From the MAXcore 2.0 login screen, you can follow these steps to reset your user password:  You will use the Forgot Password link. Click "Forgot password?"   ...]]></description>

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										<guid>https://help.maxcore.io/article-78.html</guid>
										<title>Where in the MAXcore portal can I find the 10 digit phone numbers for our company?</title>
										<link>https://help.maxcore.io/article-78.html</link>
										<description><![CDATA[Question Where in the MAXcore portal can I find the phone numbers for our company? Answer The Phone Number page displays all of the 10-digit phone numbers assigned to the group.Â  The page displays theÂ phone number,Â theÂ typeÂ of number,Â extension...]]></description>

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										<guid>https://help.maxcore.io/article-40.html</guid>
										<title>What can I change in an Auto Attendant?</title>
										<link>https://help.maxcore.io/article-40.html</link>
										<description><![CDATA[Question How do I? Answer Once an Auto Attendant is created, you can click on the name from the Auto Attendant tab and access the Auto Attendant Details.Â  This page will contain the Auto Attendant Information, Prompts to record and upload,...]]></description>

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										<guid>https://help.maxcore.io/article-45.html</guid>
										<title>How do I submit Ideas in the MAXcore portal?</title>
										<link>https://help.maxcore.io/article-45.html</link>
										<description><![CDATA[Question How do I submit Ideas in the MAXcore portal? Answer TheÂ IdeasÂ icon opens a link in which you can enter and submit suggestions and comments.Â  Â We&rsquo;re always developing and growing, and user input is the best way for us to make a...]]></description>

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										<guid>https://help.maxcore.io/article-48.html</guid>
										<title>Where can I find a display of all of the messages that were sent and received between another SMS enabled phone number and yourself?</title>
										<link>https://help.maxcore.io/article-48.html</link>
										<description><![CDATA[Question Where can I find a display of all of the messages that were sent and received between another SMS enabled phone number and yourself? Answer From theÂ SMS LogÂ page you can pressÂ Â to open theÂ ConversationÂ page which will display all of...]]></description>

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										<guid>https://help.maxcore.io/article-25.html</guid>
										<title>How Do I Add an Announcement to my Auto Attendant?</title>
										<link>https://help.maxcore.io/article-25.html</link>
										<description><![CDATA[Question How Do I Add an Announcement to my Auto Attendant? Answer Through the Web Portal, you&rsquo;ll be able to upload or record an audio file for announcements to be played when callers reach your auto attendant.Â  Announcements must be enabled...]]></description>

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										<guid>https://help.maxcore.io/article-58.html</guid>
										<title>How can I block numbers from calling into my organization?</title>
										<link>https://help.maxcore.io/article-58.html</link>
										<description><![CDATA[Question How can I block numbers from calling into my organization? Answer The Blacklist tab displays the phone numbers which are blocked from calling inbound to any of the numbers within the group.Â  These can be added by clicking the Â button.Â ...]]></description>

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										<guid>https://help.maxcore.io/article-28.html</guid>
										<title>How do I get support after regular business hours?</title>
										<link>https://help.maxcore.io/article-28.html</link>
										<description><![CDATA[Question How do I get support after regular business hours? Answer With Vantage Communications, we offer 24-hour support 7 days a week.Â  Our Customer Concierge team can be contacted via phone in two ways:   Dial 611 from your Vantage phone   Call ...]]></description>

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										<guid>https://help.maxcore.io/article-59.html</guid>
										<title>How can I manage users in the Web Portal?</title>
										<link>https://help.maxcore.io/article-59.html</link>
										<description><![CDATA[Question How can I manage users in the Web Portal? Answer The Users option will take you to the User Management page.Â  This page displays the list of users that are in the selected group.Â  You can view and edit the Name, Email, Role, Status, and...]]></description>

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										<guid>https://help.maxcore.io/article-18.html</guid>
										<title>How to change the schedule for our Auto Attendant?</title>
										<link>https://help.maxcore.io/article-18.html</link>
										<description><![CDATA[Question How to change the schedule for our Auto Attendant? Answer To change the schedule for your Auto Attendant, you can use the following steps:  Log into theÂ MAXcore 2.0Â portal with the your admin credentials. After login, the admin will be...]]></description>

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										<guid>https://help.maxcore.io/article-73.html</guid>
										<title>Where can I view and manage the devices for my account in the MAXcore portal?</title>
										<link>https://help.maxcore.io/article-73.html</link>
										<description><![CDATA[Question Where can I view and manage the devices for my account in the MAXcore portal? Answer Â  The Device page will display all of the devices built in the group.Â Â TheÂ nameÂ of the device will appear in blue text with basic information following...]]></description>

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										<guid>https://help.maxcore.io/article-20.html</guid>
										<title>How do we force our Auto Attendant to a closed state during open hours in case of an emergency or another situation?</title>
										<link>https://help.maxcore.io/article-20.html</link>
										<description><![CDATA[Question How do we force our Auto Attendant to a closed state during open hours in case of an emergency or another situation? Answer To force your Auto Attendant to a closed state during open hours in case of an emergency or another situation, you...]]></description>

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<item>
										<guid>https://help.maxcore.io/article-38.html</guid>
										<title>Can I change the on-hold music?</title>
										<link>https://help.maxcore.io/article-38.html</link>
										<description><![CDATA[Question Can I change the on-hold music? Answer With the MOH tab, you can provide custom music files or download from a library of music files to play for your callers.Â  The MOH can be uploaded using the Â button.Â  Uploads must be; aac, m4a, mp3 or...]]></description>

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<item>
										<guid>https://help.maxcore.io/article-41.html</guid>
										<title>How do I create an auto attendant?</title>
										<link>https://help.maxcore.io/article-41.html</link>
										<description><![CDATA[Question How do I create an auto attendant? Answer Pressing the Â under the Auto Attendant tab will bring you to the Create New Auto Attendant page.Â  All of the information with a * is required to create the Auto Attendant. Â   Â       Base...]]></description>

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										<guid>https://help.maxcore.io/article-21.html</guid>
										<title>How do we force our Hunt Group to a closed state during open hours in case of an emergency or another situation?</title>
										<link>https://help.maxcore.io/article-21.html</link>
										<description><![CDATA[Question How do we force our Hunt Group to a closed state during open hours in case of an emergency or another situation? Answer To force your Hunt Group to a closed state during open hours in case of an emergency or another situation, you can use...]]></description>

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<item>
										<guid>https://help.maxcore.io/article-63.html</guid>
										<title>How can I see the devices built in my group?</title>
										<link>https://help.maxcore.io/article-63.html</link>
										<description><![CDATA[Question How can I see the devices built in my group? Answer On the group page, you can access the Device Tab.Â  This tab displays all of the devices built in the group.Â  The name of the device will appear in blue text with basic information...]]></description>

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<item>
										<guid>https://help.maxcore.io/article-36.html</guid>
										<title>What is a hunt group?</title>
										<link>https://help.maxcore.io/article-36.html</link>
										<description><![CDATA[Question What is a hunt group? Answer  Â  The hunt groups tab displays the existing hunt groups and extensions assigned to each.Â  From here you are able to create hunt groups using the Â button.Â  If a hunt group exists, the Â can be used to edit...]]></description>

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<item>
										<guid>https://help.maxcore.io/article-39.html</guid>
										<title>What is an auto attendant?</title>
										<link>https://help.maxcore.io/article-39.html</link>
										<description><![CDATA[Question What is an auto attendant? Answer Auto Attendants are used for dynamic call routing based on the caller&rsquo;s input.Â  In most cases the main phone number will have a destination that points to an Auto Attendant. Â Â From the auto...]]></description>

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<item>
										<guid>https://help.maxcore.io/article-43.html</guid>
										<title>How do I create a paging group?</title>
										<link>https://help.maxcore.io/article-43.html</link>
										<description><![CDATA[Question How do I create a paging group? Answer The page that will open when selecting the Â option.Â  You will be able to enter the Paging Group Name, Paging Group Extension, select the Paging Extensions, and enter Notes. Â   Â       Paging Group...]]></description>

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<item>
										<guid>https://help.maxcore.io/article-37.html</guid>
										<title>How do I create a hunt group?</title>
										<link>https://help.maxcore.io/article-37.html</link>
										<description><![CDATA[Question How do I create a hunt group? Answer Pressing Â will take you to the Create Hunt Group page.Â  From this page you can create a hunt group.Â  Hunt groups are used to simultaneously ring multiple users/phones when a single phone number is...]]></description>

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<item>
										<guid>https://help.maxcore.io/article-53.html</guid>
										<title>What information can I find under Directories?</title>
										<link>https://help.maxcore.io/article-53.html</link>
										<description><![CDATA[Question What information can I find under Directories? Answer The Directories tab contains a list of names, their extension, full 10-digit number if applicable, and the ability to initiate a call through the portal when you click on the Â button,...]]></description>

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<item>
										<guid>https://help.maxcore.io/article-42.html</guid>
										<title>What are paging groups?</title>
										<link>https://help.maxcore.io/article-42.html</link>
										<description><![CDATA[Question What are paging groups? Answer Paging groups can be set up so that when dialed, multiple extensions will be dialed. Â Rules to follow when adding extensions are the following:   For Cisco phones auto answer needs to be enabled manually.    Â...]]></description>

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<item>
										<guid>https://help.maxcore.io/article-19.html</guid>
										<title>How to change the schedule for our Hunt Group?</title>
										<link>https://help.maxcore.io/article-19.html</link>
										<description><![CDATA[Question How to change the schedule for our Hunt Group? Answer To change the schedule for your Hunt Group, you can use the following steps:  Log into theÂ MAXcore 2.0Â portal with the your admin credentials. After login, the admin will be presented...]]></description>

									</item>
<item>
										<guid>https://help.maxcore.io/article-54.html</guid>
										<title>How can I update where I can make international calls to?</title>
										<link>https://help.maxcore.io/article-54.html</link>
										<description><![CDATA[Question How can I update where I can make international calls to? Answer The Intl ACL (International Access Control List) tab will display a list of countries selected and available for international calling.Â  A large list of available countries is...]]></description>

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<item>
										<guid>https://help.maxcore.io/article-62.html</guid>
										<title>How do I view the extensions available to my group?</title>
										<link>https://help.maxcore.io/article-62.html</link>
										<description><![CDATA[Question How do I view the extensions available to my group? Answer Selecting the Extensions option from the Left Navigation Bar will take you to the Extension Management page.Â  This page displays the list of extensions that are in the selected...]]></description>

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