Account Administration

Question How do I view the extensions available to my group? Answer Selecting the Extensions option from the Left Navigation Bar will take you to the Extension Management page.  This page displays the list of extensions that are in the selected... Read More

Question How do I create a hunt group? Answer Pressing  will take you to the Create Hunt Group page.  From this page you can create a hunt group.  Hunt groups are used to simultaneously ring multiple users/phones when a single phone number is... Read More

Question What information can I find under Directories? Answer The Directories tab contains a list of names, their extension, full 10-digit number if applicable, and the ability to initiate a call through the portal when you click on the  button,... Read More

Question How can I update where I can make international calls to? Answer The Intl ACL (International Access Control List) tab will display a list of countries selected and available for international calling.  A large list of available countries is... Read More

Question What are paging groups? Answer Paging groups can be set up so that when dialed, multiple extensions will be dialed.  Rules to follow when adding extensions are the following: For Cisco phones auto answer needs to be enabled manually. Â... Read More

Question How to change the schedule for our Hunt Group? Answer To change the schedule for your Hunt Group, you can use the following steps: Log into the MAXcore 2.0 portal with the your admin credentials. After login, the admin will be presented... Read More

Question How can I see the devices built in my group? Answer On the group page, you can access the Device Tab.  This tab displays all of the devices built in the group.  The name of the device will appear in blue text with basic information... Read More

Question What is an auto attendant? Answer Auto Attendants are used for dynamic call routing based on the caller’s input.  In most cases the main phone number will have a destination that points to an Auto Attendant.   From the auto... Read More

Question How do we force our Auto Attendant to a closed state during open hours in case of an emergency or another situation? Answer To force your Auto Attendant to a closed state during open hours in case of an emergency or another situation, you... Read More

Question How do I create a paging group? Answer The page that will open when selecting the  option.  You will be able to enter the Paging Group Name, Paging Group Extension, select the Paging Extensions, and enter Notes.     Paging Group... Read More