Question I received a message stating "The mailbox you are trying to access is locked."  How do I unlock my voicemail? Answer You will receive this message when your Voicemail has been locked due to too many failed attempts.  An incorrect attempt... Read More

Question How can I update the PIN to my voicemail? Answer Your voicemail PIN must be 5-digits long and cannot contain more than two repeating numbers or numbers in numerical order. To change your voicemail PIN, sign into the MAXcore Web Portal ... Read More

Question Can I have voicemail messages sent to my email address? Answer Our MAXcore platform allows for voicemail messages to be sent to your email address.  When enabled, you can receive an email with an attached .wav file containing the voicemail... Read More

Question What are paging groups? Answer Paging groups can be set up so that when dialed, multiple extensions will be dialed.  Rules to follow when adding extensions are the following: For Cisco phones auto answer needs to be enabled manually. Â... Read More

Question How do I create a paging group? Answer The page that will open when selecting the  option.  You will be able to enter the Paging Group Name, Paging Group Extension, select the Paging Extensions, and enter Notes.     Paging Group... Read More

Question How does the parking feature function? Answer Parking must be enabled by toggling the  option to the  position.  Once on, park lines become available to be programmed on devices.  Parking extensions should begin with extension 9800 with... Read More

Question How can I manage users in the Web Portal? Answer The Users option will take you to the User Management page.  This page displays the list of users that are in the selected group.  You can view and edit the Name, Email, Role, Status, and... Read More

Question How do I view the extensions available to my group? Answer Selecting the Extensions option from the Left Navigation Bar will take you to the Extension Management page.  This page displays the list of extensions that are in the selected... Read More

Question Upon clicking an extension on the Device Management page you will go to the Device Details page.  This page displays Device Information.  Device information is shown in the top half. The bottom half of the page contains information for the... Read More

Question What changes can I make to my call handling? Answer On your extension options that can be configured to define call flow when the line is busy or if there is no answer.  They can be created around schedules as well.     Ring Busy ... Read More