How Do I Set Holidays in the Web Portal?

Question

Answer

Setting a holiday to enabled allows your service to work as if it were after hours. There is a list of holidays entered in the system already that are updated each year to enable or disable. If you need a custom one, it can be added as well.

Enable a Standard Holiday

On the left taskbar, click on Groups
Select the group you’ll be setting a holiday for
Now on the Group Details page, navigate to the Holidays tab
Under Standard Holidays, check the radio box to the left of the holiday to enable this service

Enable Other Holidays

On the left taskbar, click on Groups
Select the group you’ll be setting a holiday for
Now on the Group Details page, navigate to the Holidays tab
Click the Other Holidays tab
Once the tab is selected, press the button to add a new holiday

The Create New Holiday page will open. Update the following information, and press Create to create the needed holiday:
- Label - Can be the name of the holiday or reason for closure
- Start Day - The numerical value of the date the hours will be closed
- End Day - The numerical value of the date the hours will be closed
- End Month - The month in which the holiday resides in

Applies To

MAXvoice
Call Flow