How Do I Set Holidays in the Web Portal?

Question

How Do I Set Holidays in the Web Portal?

Answer

Setting a holiday to enabled allows your service to work as if it were after hours.  There is a list of holidays entered in the system already that are updated each year to enable or disable.  If you need a custom one, it can be added as well.

Enable a Standard Holiday

• On the left taskbar, click on Groups
• Select the group you’ll be setting a holiday for
• Now on the Group Details page, navigate to the Holidays tab
• Under Standard Holidays, check the radio box to the left of the holiday to enable this service

Enable Other Holidays

• On the left taskbar, click on Groups
• Select the group you’ll be setting a holiday for
• Now on the Group Details page, navigate to the Holidays tab
• Click the Other Holidays tab
• Once the tab is selected, press the button to add a new holiday

• The Create New Holiday page will open.  Update the following information, and press Create to create the needed holiday:
  • Label - Can be the name of the holiday or reason for closure
  • Start Day - The numerical value of the date the hours will be closed
  • End Day - The numerical value of the date the hours will be closed
  • End Month - The month in which the holiday resides in

Applies To

• MAXvoice
• Call Flow

Article ID: 23
Created: Mon, Aug 3, 2020
Last Updated: Thu, Jan 28, 2021

Online URL: https://help.maxcore.io/article-23.html