Question What information can I find under Directories? Answer The Directories tab contains a list of names, their extension, full 10-digit number if applicable, and the ability to initiate a call through the portal when you click on the  button,... Read More

Question How can I see the devices built in my group? Answer On the group page, you can access the Device Tab.  This tab displays all of the devices built in the group.  The name of the device will appear in blue text with basic information... Read More

Question What can I do with a phone’s device line in the Web Portal? Answer This section allows a user to create a new line for the device or edit a pre-existing line.  Clicking on  takes you to the Line Information page.  When building the... Read More

Question How do I update speed dials on my device? Answer On a particular device’s information page, the BLF (busy lamp field) allows the addition and removal of speed dials that will appear on the device’s line keys.  The device must be... Read More