Question What Feature Access Codes do I Have Access To? Answer With Vantage Communications, we offer an array of Feature Access Codes that can benefit call flow directly from your Vantage-connected device.  We offer the below Feature Access Codes... Read More

Question What is a hunt group? Answer   The hunt groups tab displays the existing hunt groups and extensions assigned to each.  From here you are able to create hunt groups using the  button.  If a hunt group exists, the  can be used to edit... Read More

Question How do I create a hunt group? Answer Pressing  will take you to the Create Hunt Group page.  From this page you can create a hunt group.  Hunt groups are used to simultaneously ring multiple users/phones when a single phone number is... Read More

Question Can I change the on-hold music? Answer With the MOH tab, you can provide custom music files or download from a library of music files to play for your callers.  The MOH can be uploaded using the  button.  Uploads must be; aac, m4a, mp3 or... Read More

Question What is an auto attendant? Answer Auto Attendants are used for dynamic call routing based on the caller’s input.  In most cases the main phone number will have a destination that points to an Auto Attendant.   From the auto... Read More

Question How do I create an auto attendant? Answer Pressing the  under the Auto Attendant tab will bring you to the Create New Auto Attendant page.  All of the information with a * is required to create the Auto Attendant.     Base... Read More

Question How can I block numbers from calling into my organization? Answer The Blacklist tab displays the phone numbers which are blocked from calling inbound to any of the numbers within the group.  These can be added by clicking the  button. ... Read More

Question What are the "contacts" I can add to my device? Answer Contacts are number entries which can be accessed and dialed via the phone display screen.  This tab gives access to the contacts that can be added individually to the device.  They... Read More

Question How can I update where I can make international calls to? Answer The Intl ACL (International Access Control List) tab will display a list of countries selected and available for international calling.  A large list of available countries is... Read More

Question How do I? Answer Once an Auto Attendant is created, you can click on the name from the Auto Attendant tab and access the Auto Attendant Details.  This page will contain the Auto Attendant Information, Prompts to record and upload,... Read More