What changes can I make to my call handling?

On your extension options that can be configured to define call flow when the line is busy or if there is no answer. They can be created around schedules as well.

Ring Busy	This section of call handling defines call flow when the line is.
Schedule Destination	The 4-digit extension or 10-digit phone number that will ring during scheduled hours.
Un-Scheduled Destination	The 4-digit extension or 10-digit phone number that will ring outside of any scheduled days/hours.
Ring No Answer	This section of call handling defines call flow when the call is not answered.
Schedule Destination	The 4-digit extension or 10-digit phone number that will ring based off of the schedule that was created.
Un-Scheduled Destination	The 4-digit extension or 10-digit phone number that will ring at any time. If there is a schedule, this will not ring during that time.

NOTE: Using an “*” ahead of a 4-digit extensions delivers the caller directly into the extension’s voicemail.

What changes can I make to my call handling?

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Applies To