Can I change the on-hold music?

Question

Can I change the on-hold music?

Answer

With the MOH tab, you can provide custom music files or download from a library of music files to play for your callers.  The MOH can be uploaded using the  button.  Uploads must be; aac, m4a, mp3 or wav file, with size less than 10 megabytes for MoH and Prompt.  A library of complimentary media files can be found under the System MOH tab.  For files on the System MOH tab, pressing  will add the file to the Group MOH.

Once the MOH file is uploaded, you must select Edit Group at the top of the Group Information page and change the MOH under the Default MOH dropdown.

Applies To

• MAXvoice

Article ID: 38
Created: Tue, Sep 15, 2020
Last Updated: Thu, Jan 28, 2021

Online URL: https://help.maxcore.io/article-38.html