How do I Unlock my Voicemail?

Question

I received a message stating "The mailbox you are trying to access is locked."  How do I unlock my voicemail?

Answer

You will receive this message when your Voicemail has been locked due to too many failed attempts.  An incorrect attempt is entering a password incorrectly or hanging up without entering a password.  There are two ways your voicemail mailbox can be unlocked.  One way would be dialing *86 from your extension on your Vantage platform phone or by unlocking the mailbox from the MAXcore Web Portal.

Using the MAXcore Web Portal

•  

  Press the extensions button on the left navigation panel.
•  

  Click the Unlock Voicemail button in the top-right of the Home page.
•  

  If you have more than one extension assigned, you may need to select the correct extension from the drop down list on the Home page.

   

   

Applies To

• MAXvoice
• Voicemail

Article ID: 33
Created: Tue, Sep 15, 2020
Last Updated: Thu, Jan 28, 2021

Online URL: https://help.maxcore.io/article-33.html